Terms of service

TERMS OF SERVICE

ENDURA Operated by FDYS Media Pty Ltd ABN: 46 691 144 644 · ACN: 691 144 644

Last updated: 28TH July 2026

1. About these terms

These Terms of Service (“Terms”) govern your use of enduraenergypouches.com (the “Site”) and any purchase you make from us. ENDURA is operated by FDYS Media Pty Ltd (“ENDURA”, “we”, “us”, “our”).

By using the Site or placing an order, you agree to these Terms. If you don’t agree, please don’t use the Site.

2. Eligibility — 18+ only

ENDURA products contain caffeine and are intended for adults aged 18 and over.

By placing an order you confirm that you are at least 18 years old. We reserve the right to refuse or cancel any order where we reasonably believe this is not the case.

3. Health information and disclaimers

Please read this section carefully.

  • ENDURA pouches contain 50mg of caffeine per pouch.
  • Our products are dietary supplements. These statements have not been evaluated by the Food and Drug Administration or the Therapeutic Goods Administration. Our products are not intended to diagnose, treat, cure or prevent any disease.
  • Do not use if you are pregnant, breastfeeding, under 18, or sensitive to caffeine.
  • Consult a doctor before use if you have a heart condition, high blood pressure, anxiety, a seizure disorder, or are taking any medication.
  • Do not exceed the recommended daily intake. Excessive caffeine consumption may cause nervousness, irritability, sleeplessness, and occasionally a rapid heartbeat.
  • Do not chew or swallow the pouch.
  • Keep out of reach of children and pets.

You use our products at your own risk and are responsible for determining whether they are suitable for you.

4. Products and descriptions

We try to describe our products accurately, including caffeine content, pouch count and ingredients. Colours and packaging shown on the Site may vary slightly from the product you receive.

We reserve the right to change formulations, flavours, packaging and product ranges, and to discontinue products, at any time.

5. Pricing and payment

  • All prices are listed in US dollars (USD) unless stated otherwise.
  • Prices are exclusive of applicable sales tax, which is calculated and shown at checkout.
  • We may change prices at any time, but changes will not affect orders already placed.
  • Payment is taken at the time you place your order.
  • If a product is listed at an incorrect price due to an error, we may cancel the order and refund you in full.

Our pricing commitment. We don’t advertise discounts against inflated list prices. The price shown is our price. The only discount we offer is our membership (subscription) discount.

6. Subscriptions and recurring billing

Please read this section carefully. It explains recurring charges and how to cancel.

What you’re agreeing to. When you select “Subscribe and Save”, you are enrolling in a subscription that automatically renews and automatically charges your payment method until you cancel.

Material terms: - What you get: the pack size and flavour you selected, delivered on your chosen schedule (default: every 1 month). - Discount: your member discount is 20% off the one-time price, applied to every order. - Charge amount: the discounted price of your selected pack, plus shipping (if applicable) and tax. - Billing frequency: on your selected schedule, beginning on the date you subscribe. - Duration: ongoing, until you cancel. There is no minimum term and no lock-in.

Your consent. By selecting a subscription option and completing checkout, you give your express informed consent to these recurring charges.

How to cancel. You can cancel at any time, in one click, through your customer portal — the link is in every order confirmation and shipping email. Cancelling is as easy as signing up. You may also email us and we will cancel for you.

You can also pause, skip a delivery, change flavour, change pack size, or change frequency at any time through the same portal.

Notice before renewal. We will send you a reminder before each renewal so there are no surprises.

Cancellation timing. Cancel at least 24 hours before your next scheduled charge to avoid being billed for that cycle. If you cancel after an order has been charged and processed, that order will still ship and is subject to our returns policy.

Price changes. If we change your subscription price, we’ll notify you in advance and give you the chance to cancel before it takes effect.

7. Shipping and delivery

  • All orders are shipped from our fulfilment centre in the United States (California) — including orders placed from Australia and all other international destinations. We do not offer domestic shipping within Australia.
  • We do not currently offer free shipping. Shipping is calculated and charged at checkout based on destination and order weight. Products shipped internationally, including to Australia, are charged at international shipping rates and are not eligible for any free-shipping offer.
  • Customs, duties and import taxes. International orders, including those shipped to Australia, may be subject to customs inspection, import duties, taxes and clearance procedures imposed by the destination country. We supply accurate customs declaration and invoice paperwork with each international shipment, but it is your responsibility to check your own country’s import regulations before ordering, including whether the product may be legally imported. Any customs duties, import taxes or clearance fees charged by customs authorities are your responsibility and are not included in the product price or shipping cost. We take no responsibility for delays, additional charges, or seizure of goods arising from customs processing in the destination country, and by placing an international order you accept these risks.
  • International delivery times are handled by our courier and postal partners and vary by destination and customs processing — we are unable to guarantee a specific delivery window once a package leaves our US warehouse.
  • Delivery estimates are estimates, not guarantees. We are not liable for carrier delays.
  • Risk of loss passes to you on delivery to the carrier.
  • You are responsible for providing an accurate delivery address. We are not responsible for orders lost due to an incorrect address.

Pre-orders. Where a product is offered for pre-order, the expected dispatch date is shown at checkout. Pre-order dates are estimates and may change. You may cancel a pre-order for a full refund at any time before it ships.

8. Returns and refunds

  • Unopened products may be returned within 30 days of delivery for a refund of the product price. Return shipping is at your cost unless the product is faulty or we made an error.
  • Opened products cannot be returned for hygiene and food-safety reasons, unless faulty.
  • Faulty, damaged or incorrect items — contact us within 1 day of delivery with photos.

Nothing in this section limits your rights under the Australian Consumer Law or any non-excludable consumer guarantees or warranties that apply to you.

9. Accounts

You are responsible for keeping your account credentials secure and for all activity under your account. Notify us immediately of any unauthorised use.

10. Acceptable use

You agree not to: - Use the Site for any unlawful purpose - Resell our products without our written permission - Attempt to gain unauthorised access to our systems - Scrape, copy or reproduce our content without permission - Misrepresent your age or identity

11. Intellectual property

All content on the Site — including the ENDURA name, logo, packaging design, photography, copy and graphics — is owned by FDYS Media Pty Ltd or its licensors and is protected by intellectual property laws. You may not use it without our written permission.

12. Reviews and user content

If you submit a review, photo or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display it in connection with our business. You confirm the content is yours and doesn’t infringe anyone else’s rights. We may remove content at our discretion.

13. Disclaimers and limitation of liability

The Site and products are provided “as is”. To the maximum extent permitted by law:

  • We exclude all warranties not expressly stated in these Terms.
  • We are not liable for any indirect, incidental, special or consequential loss.
  • Our total liability to you for any claim is limited to the amount you paid for the product giving rise to the claim.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law or applicable US law.

 

14. Indemnity

You agree to indemnify us against any claim arising from your breach of these Terms or your misuse of our products.

15. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

If you are a consumer resident in the United States or elsewhere, nothing in this clause deprives you of the protection of mandatory consumer protection laws of the country or state in which you reside, including your right to bring a claim there.

 

16. SMS and text messaging

If you opt in to our text messages, this section applies to you.

Opt-in. We only send marketing texts to people who have affirmatively opted in — by ticking a box, entering your number in a sign-up form, or texting us first. Consent to marketing texts is never a condition of purchase. You can buy from us without ever giving us your number.

What you’ll get. Recurring automated marketing messages (offers, launches, cart reminders) and transactional messages (order and shipping updates). Message frequency varies.

Cost. We don’t charge for texts. Message and data rates from your carrier may apply.

Opt-out. Reply STOP, UNSUBSCRIBE, CANCEL, END or QUIT to any message to opt out. You’ll get one confirmation text and nothing after that. Reply HELP or email us for support.

Age. You must be 18 or over to opt in.

Delivery. Message delivery depends on your carrier’s network and is outside our control. We are not liable for delayed or undelivered messages.

Changes. We may modify or end the program at any time.

17. Changes to these terms

We may update these Terms at any time. The “last updated” date will change. Material changes affecting existing subscribers will be notified by email in advance.

 

18. Contact

FDYS Media Pty Ltd ABN 46 691 144 644 · ACN 691 144 644 Email: support@fielddaysexperience.com Postal: Unit 15/14 Pioneer Ave, Tuggerah NSW 2259, Australia