Endura Energy Shipping Policy

Where We Ship From

All Endura Energy orders are shipped from our warehouse in the United States. We do not currently hold stock or offer domestic shipping within Australia every order placed from Australia is shipped internationally from the USA.

Shipping Rates & Timeframes

United States (domestic): Standard shipping is via USPS Ground Advantage, typically delivered within 3–5 business days from dispatch. Faster options (Three-Day, Two-Day, Next-Day) are available at checkout for an additional cost.

Australia & all other international destinations: Products shipped from the USA are charged at international shipping rates, calculated at checkout based on destination and package weight, and are not eligible for free shipping. International delivery times are handled by our courier/postal partners and vary by destination and customs processing we're unable to guarantee a specific delivery window once a package leaves our US warehouse.

Customs, Duties & Import Responsibility

Orders shipped to Australia and any destination outside the United States are international shipments and may be subject to customs inspection, import duties, taxes, tariffs, and clearance procedures imposed by the destination country.

• We will supply a commercial invoice with every international shipment.
• It is the customer's responsibility to check their own country's import regulations before ordering including whether the product can be legally imported and to account for any duties or taxes that may apply on arrival.
• Any customs duties, import taxes, tariffs, or clearance fees charged by customs authorities are the customer's responsibility and are not included in the product price or shipping cost.
• Endura Energy takes no responsibility for delays, additional charges, returns, or seizure of goods arising from customs processing in the destination country. By placing an order for international delivery (including from Australia), the customer accepts these risks.

Problems Receiving Your Order

Where is my order, or has it been dispatched? Check the email account used at checkout for your dispatch confirmation. If you can't find it, check your junk/spam folder, or search your inbox for your order number.

Why is my order taking longer than expected? All deliveries are handled by our courier partners, so we can't guarantee an exact date. Common causes of delay:

1. Courier depots experiencing high volume.
2. Longer transit times the further you are from a depot.
3. International orders held at customs for inspection before being passed to local delivery services.

My order was dispatched but hasn't arrived. Check with neighbours and your local post office/depot couriers sometimes leave a missed-delivery card that goes unnoticed. If it still hasn't turned up, contact us at support@fielddaysexperience.com with your order number.

My tracking number isn't updating. Tracking is managed by the courier company and can take time to refresh. Once your package leaves our US warehouse, it's handed to your local delivery service (e.g. USPS → Australia Post) for final-mile delivery, and tracking visibility depends on that carrier.